In the current competitive marketplace, quality products and services are the things that make a business successful. Effective marketing brings in new customers; however, the reason they keep coming back is exceptional customer experiences. To deliver great service, a business needs to find out what its customers want and how they feel. It needs to understand what is important to them, as well as what it needs to do to improve. One of the easiest and most effective ways of getting this information is through a customer survey. Big Lots recognize the need for such surveys, which is why they are conducting the Big Lots! customer satisfaction survey.
Businesses of all sizes realize that customer satisfaction surveys help them measure and monitor customer satisfaction levels and evaluate their employee’s performances. However, many businesses do not see surveys as an excellent opportunity to reach out and listen to their customers. Without customer feedback, businesses might make decisions that are contrary to customers’ needs and expectations. When this happens, such businesses suffer, which is something that Big Lots does not want to happen. The Big Lots! Customer Satisfaction Survey is an important business tool. Through it, the company will be able to gauge satisfaction and dissatisfaction levels of customers. The survey will give the company’s management an opportunity to get to know their customers better and build lasting, personal relationships with them.
About Big Lots
Big Lots, Inc. is an American retail chain with more than 1,400 stores across the country. Headquartered in Columbus, Ohio, its stores sell a broad range of merchandise, including beverages and packaged food, housewares, furniture, clothing, toys, and small electronics. Many of the products in their stores sell out rapidly. The retail chain aims to connect shoppers with their inner bargain hunter. In fact, once shoppers get a taste of closeout shopping, they never look at traditional retail chains the same way again.
How to Take the Big Lots! Customer Satisfaction Survey
You will need:
- A Big Lots store receipt with a survey invitation
- A PC or mobile device with Internet access
- A basic understanding of English or Spanish
Instructions:
- Visit biglotssurvey.com.
- Choose your preferred language.
- Enter the transaction number, store number, amount of purchase, time of visit, and date of visit.
- Answer all questions truthfully.
- Specify whether you would like to enter the prize draw.
- Submit the survey.
Related Links:
- Big Lots! Customer Satisfaction Survey Contest rules: Click here
- Big Lots! Website: https://biglots.com/
Ready to do the Big Lots! Customer Satisfaction Survey, click “Start the Survey” button below.
FAQ
Can Big Lots look up receipts?
You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here to view your online account.
How often does Big Lots have 20 off sale?
Twice a year in April and October, Big Lots does a 20% off sale. During this time, you can get 20% off your entire purchase.
Can I return an item to Big Lots without a receipt?
No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. Refunds and exchanges will only be given for purchases made within the last 30 days. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing.
Can you stack coupons at Big Lots?
Important: No manufacturer coupons Big Lots doesn't generally accept manufacturer coupons or discounts, so you may be able to find a lot of those household and pantry staples for less at Walmart and Target — but the closeouts can be incredible deals.
How often does Big Lots have 20 off sale?
Twice a year in April and October, Big Lots does a 20% off sale. During this time, you can get 20% off your entire purchase.
How do you sign up for Big Lots rewards?
How do I join? To receive a Big Lots Rewards card, sign up online, or visit any participating Big Lots retail store to sign up and get your Rewards card. All you need is a valid email address to sign up. To locate a Big Lots store near you, visit our store locator page.
How do big lots rewards work?
Members of the program earn a Big Lots Rewards card, which is tied to their Big Lots Buzz Club account. Members of the Big Lots Buzz Club earn Big Lots Points with purchases, which they can redeem for deals on discounted items. As of June 2015, rewards points are also available for discounts on retail priced items.
Can Big Lots look up receipts?
You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here to view your online account.
How often does Big Lots have 20 off sale?
Twice a year in April and October, Big Lots does a 20% off sale. During this time, you can get 20% off your entire purchase.
How do I get a big lots reward card?
To receive a Big Lots Rewards card, sign up online, or visit any participating Big Lots retail store to sign up and get your Rewards card. All you need is a valid email address to sign up. To locate a Big Lots store near you, visit our store locator page.
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