A guest satisfaction survey measures how services and products offered by a business meet, exceed, or fall short of guest expectations. Guest satisfaction is at the heart of human experience, reflecting people’s predilection to a company’s offerings. The most obvious purpose of a guest satisfaction survey is to learn from customers. Businesses can learn what customers think about their products, services, employees, and other aspects of their operations. They can also learn what customers value most and what they dislike. The Costa Vida guest satisfaction survey is designed to accomplish all these.
Additionally, getting to know guests can also help improve sales. By asking certain demographic questions, companies can better understand who their best and most loyal customers are, and tailor their marketing campaigns and approaches to attract more of them. Such surveys can also be used to connect and communicate with customers, delivering tailored information about products and services. As a business in the food industry, Costa Vida understands that they are only as good as their guest relationships.
The Costa Vida guest satisfaction survey will help them build better guest relationships. They will get to know why their guests love, or dislike, certain aspects of their business, which will help them do more of the things guests love and avoid doing things that lower guest satisfaction levels. The feedback they receive will help them improve and put together a plan to win over unhappy guests.
About Costa Vida
Costa Vida is famous for delighting guests with the vibrant tastes of coastal Mexico, combining the highest quality proteins and produce to create the fresh, light flavors of their dishes from scratch. This popular restaurant chain was inspired by the lifestyle that pushes people to catch the wave and enjoy life. This lifestyle encourages passionately going after what you love and gaining a satisfaction from doing what makes you happy.
Costa Vida believed that fresh food prepared with passion tastes better. The company was founded by JD and Sarah Gardner, following a trip to Cabo San Lucas. The delicious food they enjoyed pushed them to open their first restaurant in Layton, Utah, in 2003. Since then, people have embraced the Costa Vida experience.
How to Complete the Costa Vida Guest Satisfaction Survey
You Will Need:
- A PC, laptop or mobile device with internet access.
- A Costa Vida receipt with a survey invitation.
- A basic understanding of English.
- Visit the survey site at costavida.com/survey.
- Enter the store number on your survey invitation to begin.
- Answer all survey questions thoroughly and truthfully.
- Submit the survey and write your redemption code on your survey invitation.
- Costa Vida Website: https://costavida.com