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Home / Clothing Survey / Old Navy Customer Feedback Survey

Old Navy Customer Feedback Survey

September 23, 2019 By GuestSatisfactionSurveys 2 Comments

Old Navy is a family fashion company that puts a lot of emphasis on its consumer. Consistently running campaigns that are relevant to everyday lift, Old Navy strives to stay up to do on what is going on not only in the world of fashion but also in the world of its customer. Because of this, Old Navy is always more than eager to hear about its costumers experiences at their many stores.



In order to snag these opinions, Old Navy created the Old Navy Customer Feedback Survey. This series of carefully selected questions can be found by visiting feedback4oldnavy.com. Let’s find out a little more about one of America’s most famous brands.

About Old Navy

Old Navy is owned by Gap Inc. and was founded in 1994 and has since grown to become a brand that is 1,106 locations strong. Carrying styles for men, women, children, infants and even pets, Old Navy is one of the most versatile brands with an almost universal appeal. The company holds its headquarters in San Fransisco, California and proudly serves its customers on a global level.

Old Navy has become not only one of the leading casual family fashion brands in the world, but it has also worked its way into pop culture. With commercials starring some of today’s best known stars and starlets, Old Navy reaches its fan base by staying up to date on trends and offering those trends at affordable prices.



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How to Enter the Old Navy Customer Feedback Survey

Old-Navy-Store-Survey



You Will Need:

  • About 5 minutes of your day.
  • Your Old Navy register receipt.
  • A working internet connection.

Instructions:



  1. Go to feedback4oldnavy.com.
  2. Get out your Old Navy register receipt. You will need specifics to complete the survey.
  3. Select the language that you wish to take the survey in.
  4. Enter the date that you made your Old Navy purchase.
  5. Enter the time of purchase located on your register receipt.
  6. Enter the store number of your visit.
  7. Enter the 4-digit transaction number located on your register receipt.
  8. Enter the 3-digit register number.
  9. Select “yes” or “no” when asked if you are over 18.
  10. Select the box “I am not a robot” to continue and press submit.
  11. Go on to complete the series of questions that will be specific to your purchase and visit.
  12. At the end of the survey, you will receive 10% off in-store AND online + free shipping!
Survey video produced by GuestSatisfactionSurveys Team and Old Navy customers anonymous.

Related Links:

  • Old Navy Official Site: https://oldnavy.com/
Old Navy and its decision-making team are always on the lookout for new voices and opinions that can help them to improve their already stellar customer service. Be sure to save all your Old Navy receipts, making your voice heard. It is the input of consumers like you that have helped Old Navy to grow stronger and stronger with every passing year.

Ready to do the Navy Customer Feedback Survey, click “Start the Survey” button below.

Start the Survey

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FAQ

Can gap be returned to Gap Factory?

For Gap Factory and Banana Republic Factory items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on GapFactory.com, you can return it to a Gap Factory retail store, but not to a Banana Republic Factory store.

Can you use a Gap gift card at Gap Factory?

The Gift Card may be redeemed for merchandise at any Gap, Old Navy, Banana Republic, or Athleta location, including Outlet and Factory stores. The Gift Card may also be redeemed online for merchandise at gap.com, oldnavy.com, bananarepublic.com, or athleta.com. ... You may not use an Gift Card to purchase other Gift Cards.

Does Gap Factory do price adjustments?

Gap offers a one-time price adjustment within 14 days of an in-store purchase with original receipt. For online purchases, email customer service at custserv@gap.com. You can't get an adjustment for an online purchase in-store. ... Price adjustments will be paid in whatever original form of tender you used.

Does Old Navy have maternity section in store?

Old Navy The only downside to shopping Old Navy maternity is that most stores do not carry these selections in-store, which means shoppers will need to shop online and that can be tough to do when you are not quite sure what size your belly is at the moment!

How do I track a package from Old Navy?

Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.

Do Old Navy stores carry plus sizes?

But now, Old Navy is reintroducing plus sizes to select stores. The new plus section carries sizes 16 to 30 and 1X to 4X. Previously, the largest women's size offered in stores was a 20.

How do you exchange at Old Navy?

Returns and exchanges are free when you use our prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.

How do I track a package from Old Navy?

Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.

How long does a refund from Old Navy take?

Within 45 days of purchase by mail or to a store (1). To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.

How do I pay my Old Navy bill online?

Make an Old Navy Credit Card Payment Online After signing in to your account with your Old Navy credit card login information, click on “Make a Payment” from the “Payments” menu. You'll need your bank account number and the ABA routing number to pay your bill.

Can you exchange Old Navy online?

Can I Return Stuff Bought Online to a Store? YES, absolutely. As a matter of fact this is the best way to avoid having to pay return shipping fees. Just the bring the item(s) back to any Old Navy with your packing slip.

Related Surveys

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  • Gap Outlet / Gap Factory Customer Satisfaction SurveyGap Outlet / Gap Factory Customer Satisfaction Survey
  • Banana Republic Customer Satisfaction SurveyBanana Republic Customer Satisfaction Survey

Comments

  1. Anita nock says

    September 10, 2019 at 5:02 pm

    Old Navy is excellent for having great sales on clothing.

    Reply
  2. Diane MieszkowskI says

    September 16, 2019 at 7:20 pm

    Love Old Navy! Nice clothes & good prices

    Reply

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