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Home / Food Survey / McDonald’s Customer Satisfaction Survey

McDonald’s Customer Satisfaction Survey

September 22, 2019 By GuestSatisfactionSurveys 57 Comments

McDonald’s Customer Satisfaction Survey, powered by Service Management Group, is meant to measure customers’ approval or disapproval with the company’s products and customer service. Available at mcdvoice.com, the survey will help McDonald’s find potential advocates and identify unhappy customers. Your feedback can have a powerful effect.



Firstly, it can help focus McDonald’s staff on the significance of meeting and surpassing customer expectations. Secondly, when the feedback is negative, it will warn the company of potential issues that can affect future profits. The end goal of the survey is to collect actionable customer feedback the company can use to improve overall customer experience.

About McDonald’s

McDonald’s is the largest chain of burger fast food restaurants in the world. Founded in 1940 as a barbecue restaurant, the chain now serves approximately 68 million customers every day in 119 countries. In addition, the company boasts 35,000 outlets worldwide. A McDonald’s outlet is run by either an affiliate, a franchise, or the company itself.

The corporation’s revenues come from sales in the company’s restaurants, fees paid by franchises, royalties, as well as rent. The chain mostly sells hamburgers, cheeseburgers, fries, chicken, milkshakes, soft drinks, breakfast items, and desserts. However, in response to changing tastes, McDonald’s expanded its menu to include smoothies, wraps, fruit, fish, and salads.



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How to Enter McDonald’s Customer Satisfaction Survey



You Will Need:

  • A mobile device or computer with internet access
  • A valid receipt from McDonald’s with an invitation to take a survey.
  • Ability to read and understand Spanish or English

Instructions:



  1. Enter McDonald’s Customer Satisfaction Survey site at mcdvoice.com.
  2. Choose your preferred language.
  3. To begin the survey, enter the following information from your McDonald’s receipt: store number, KS number, date of visit, time of visit, order, and amount spent, and indicate whether you are over the age of 13 years.
  4. Think about your most recent visit to McDonald’s and answer all survey questions based on your experience that day.
  5. When you finish the survey, you will receive a validation code that you can use to redeem the special offer printed on your receipt.
  6. Answer all questions candidly.
  7. Write the code you receive on your receipt and use it to redeem the offer. However, remember that the offer expires 30 days after receipt date, and is valid at participating McDonald’s. There is also a limit of one offer per person per visit. In addition, the offer may not be duplicated, sold, transferred, or transmitted electronically.
Survey video produced by GuestSatisfactionSurveys Team and McDonald's customers anonymous.

Related Links:

  • McDonald’s Customer Satisfaction Survey Privacy Policy:
  • McDonald’s Website:
  • McDonald’s Canada Customer Satisfaction Survey
In addition to helping McDonald’s improve the quality of their services and products, you will get a confirmation code to redeem the special offer printed on your receipt. The company understands that happy customers usually come back and make repeat purchases. The survey gives you a unique opportunity to speak your mind and give your candid opinions.

Ready to do the McDonald’s Customer Satisfaction Survey, click “Start the Survey” button below.

Start the Survey
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FAQ

What do you get for doing the McDonald's survey?

Hello, After completing McDonald's survey, you receive a coupon for a buy one get one free Quarter Pounder with cheese or one Egg McMuffin. Also, you can enter the sweepstakes where you can win one of the ten weekly gift cards, or one of the monthly 0 cash prizes.

How many numbers is Mcdonalds survey code?

We value your candid feedback and appreciate you taking the time to complete our survey. If you have a 26-digit survey code printed on your receipt, click here.

What is McDVOICE?

McDVoice is the official website of McDonald's for their customers like you for registering your opinion about them, in order to improve themselves.

What do you get for taking Mcdonalds survey?

Hello, After completing McDonald's survey, you receive a coupon for a buy one get one free Quarter Pounder with cheese or one Egg McMuffin. Also, you can enter the sweepstakes where you can win one of the ten weekly gift cards, or one of the monthly 0 cash prizes.

How do I use Mcdonalds survey code?

To start with the McDVOICE Survey, visit the official website. As soon as you visit the website, you can select the desired language. Select your language and enter the “survey code” from your McDonald receipt. If you do not find the survey code on your receipt, enter the store number, visit date, and time.

How many numbers is Mcdonalds survey code?

We value your candid feedback and appreciate you taking the time to complete our survey. If you have a 26-digit survey code printed on your receipt, click here.

What is McDVOICE?

McDVoice is the official website of McDonald's for their customers like you for registering your opinion about them, in order to improve themselves.

What do you get for doing the McDonald's survey?

Hello, After completing McDonald's survey, you receive a coupon for a buy one get one free Quarter Pounder with cheese or one Egg McMuffin. Also, you can enter the sweepstakes where you can win one of the ten weekly gift cards, or one of the monthly 0 cash prizes.

How many numbers is Mcdonalds survey code?

We value your candid feedback and appreciate you taking the time to complete our survey. If you have a 26-digit survey code printed on your receipt, click here.

What is McDVOICE?

McDVoice is the official website of McDonald's for their customers like you for registering your opinion about them, in order to improve themselves.

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Comments

  1. rose m. whitaker says

    September 28, 2019 at 10:01 pm

    I met a lady that works at mc Donald she made my day I was so happy for what she did for me her name is la la she payed for my food she works arcadia fl. at the store 4418 thank you sweet lady you made my day.

    Reply
    • Tim karas says

      September 9, 2019 at 6:32 pm

      Great service from Vectorial • store 20783 manager Vilma

      Reply
  2. Ariana Swavorsky says

    September 22, 2019 at 10:04 pm

    The cashier at drive-thru was very helpful & very friendly

    Reply
  3. dot bolton says

    September 26, 2019 at 2:45 am

    I would like to let McDonalds know that they have 2 workers who deserve a pat on the back. These two people work fast, smiling, and get the orders correctly. They say hello and make you feel like they are happy you stopped in. This is store # 25945 in the Linda Mar shopping center in Pacifica. The names of the workers are DAN AND LIVIA.

    Reply
    • mauro says

      September 13, 2019 at 1:00 am

      i love the workers their and especially this girl that is so nice to me her name is chesska becuse she is nice to every one

      Reply
  4. JOANNE COOPER says

    September 21, 2019 at 12:44 am

    Ordered 2 lg white hot mochas and got home with 2 lg. Hot peppermint drinks. They were awful.

    Reply
  5. Tina says

    September 13, 2019 at 4:02 pm

    This server who works in pekin McDonalds she was very well mannered . And always has a smile on her face her name is Angelina.

    Reply
  6. Gusman says

    September 25, 2019 at 4:26 am

    Tehmiwa nice worker very friendly

    Reply
  7. Bobby says

    September 13, 2019 at 6:28 pm

    Good fast service

    Reply
  8. Ruth says

    September 18, 2019 at 4:04 am

    Ruth, lobby person should be employee of the month. She keeps the lobby very clean also she helps the customers out. She is a very hard worker.

    Reply
  9. romel williams says

    September 25, 2019 at 10:49 pm

    I luv McDonalds

    Reply
  10. Greg says

    September 30, 2019 at 8:12 pm

    Today Jacqueline served us. She was very pleasant and explained the Pick 2 menu. With our fries she gave exactly the right number of ketchup packets, no waste! She was so pleasant with the other customers I saw. A large thank you to Jacqueline for making our day!

    Reply
    • Joe says

      September 7, 2019 at 11:44 am

      Good place I love MacDonald

      Reply
  11. Anthony says

    September 22, 2019 at 1:32 am

    Pleasant atmosphere and friendly cashier. Food was hot and quick ly prepared.

    Reply
  12. Ed Foulks says

    September 26, 2019 at 2:42 pm

    Our visit to Mc’s 3140 South McClelland, Joplin, Mo.64804 was made very pleasant by a young lady that took our order and checked on us to see if we needed anything as she was cleaning tables as well… Date Feb. 23’16 store #29456. This employee who impressed us was Jonna Garren …

    Reply
  13. JOANN GALLOWAY says

    September 1, 2019 at 1:28 pm

    McDonalds store # 20846. Hampton Bays, NY

    I do not know his name. He is there most mornings. He works very hard and is always pleasant. He makes my morning before going to work very pleasant

    Reply
  14. J.R. says

    September 1, 2019 at 9:24 pm

    I was at store 26203 in Niceville FL today they have a new employee named Regina working the register, she is lika a ray of Sunshine always smiling and cheerful. I watch her make so many peoples day today telling them how pretty they looked. She made the counter glow with smiles from everyone today. She’s a keeper McDonald’s.

    Reply
  15. Noe says

    September 5, 2019 at 11:39 pm

    I was at McDonald’s on high st Danvers ma, my order was right and hot every body was very friendly but I want mention one person in particular the manager in turn was fantastic, definitely I’m back to this restaurant thank you for my order.

    Reply
  16. Cameron says

    September 11, 2019 at 8:59 pm

    Brianne was very helpful

    Reply
  17. Landon dulaney says

    September 13, 2019 at 3:59 pm

    All the food was delicious and very hot I had the best service ever thank you McDonald’s for a very good food

    Reply
  18. joe says

    September 7, 2019 at 5:41 pm

    Good service, very friendly and got the order fast.

    Reply
  19. Willy says

    September 8, 2019 at 4:02 am

    Every morning I stop at the store 6713 and I love when Jacky works cuz she is nace and friendly She is the best

    Reply
  20. joseph de la rosa says

    September 10, 2019 at 1:41 pm

    good food

    Reply
  21. Brian Summers says

    September 11, 2019 at 2:23 pm

    Just wanna say that Nany at store 1760 was very delightful to be served by…..thanks McDonald’s!

    Reply
  22. Harry Wheeley says

    September 24, 2019 at 3:10 pm

    i would like to thank ash for being so nice.at store #26483.thank you very much.

    Reply
  23. NerIllia says

    September 29, 2019 at 3:44 am

    Briana was very friendly and helpful . Had great customer service

    Reply
  24. drew says

    September 3, 2019 at 2:23 pm

    I go past 3 other McDonalds and drive out of my way to store 22092 and get the best service every time…..

    Reply
  25. Shawn Wiles says

    September 25, 2019 at 9:59 pm

    Went to leave a survey, but not only could I not read the receipt,but it also doesn’t have the 26# they ask for sorry,Joy Thanks for the continued Good service at12552..but it’s all I can do!

    Reply
  26. Alex Giang says

    September 26, 2019 at 7:08 pm

    I ❤️ Margaret Davis at store 4229 .
    Friendly service and politeness and prompted. Can’t ask better than that
    Love it
    Best regards
    Alex

    Reply
  27. Sam says

    September 26, 2019 at 7:31 pm

    Well, the food is can off good but need to have or Seaver double chicken

    Reply
  28. Brittney Shack says

    September 31, 2019 at 5:27 am

    Visit pepperchase drive mcdonalds on Church Saturday night late great service . Manager with glasses in window

    Reply
  29. Liz says

    September 11, 2019 at 7:42 pm

    Worst services ever 5540 store 24671

    Reply
  30. Betty J. Myers says

    September 9, 2019 at 7:49 pm

    My visit was quite good. I love your specials!

    Reply
  31. Jo says

    September 28, 2019 at 12:55 am

    We go to store #11387 quite often about 5:30 pm, We find that is a good time when they are not busy, but It is really hard to find a table & chairs that are clean. The employees are having a nice visit instead of cleaning tables.

    Reply
  32. Vincent says

    September 25, 2019 at 6:50 pm

    I was in mc Donald on 8/24 and a lady name Melissa gave me some wonderful service. The fish sandwich was fresh and tasty and served with a smile. Thanks mc Donald’s and Melissa.

    Reply
  33. Billy Hurley says

    September 27, 2019 at 10:08 pm

    I go to store 5582 every Saturday morning for breakfast for myself and my wife. The service is always fast, service personnel exceedingly polite and are well trained, even when I can tell the person is new. Billy

    Reply
  34. James A. Hart says

    September 12, 2019 at 5:58 am

    115 Ms. Dyeisha Gibson, made my visit very good 1701 NEW BOSTON RD. TEXARKANA, TEXAS 75501 903 793-3311. Ms. Gibson make the home made Biscuits at this location and, the Biscuits are very Good I eat them at least five (5) days a week every week just because she make them…

    Reply
  35. Creed says

    September 12, 2019 at 2:27 pm

    It’s amazing

    Reply
  36. Jim says

    September 25, 2019 at 10:37 pm

    Carla and Vanesa are such great workers and are really helpful at store 33719 in annandale mn……They are very pleasant and always havee a smile….hopefully someone from McDonalds will tell them how great they are as a team….

    Reply
  37. ronald Gaskin says

    September 8, 2019 at 7:54 pm

    Mcdonald’s n douglas ga need to have more boy toys because they’re giving my grandson girl toys and he know the difference and when i told them they’re respond was that’s all we have, that problem need to be corrected. THANK YOU

    Reply
  38. jay arisso says

    September 11, 2019 at 5:00 pm

    My FAMILY & I visitesda McDonald
    STORE in Washington Dc
    THE COSTUMER Service At
    That STORE was outstanding
    A PERSON BY THE name of
    ANABELLA I think she was THE
    Manager if she’s NOT she should
    Be .
    THE way she made Us feelNOT JUST
    Me BUT THE my wholeFAMILY was
    JUST mind boggleling
    Been inbusiness FOR a long time
    I have learn that evreything rises and fríos
    Be cause of leaders
    Who ever trainedHer should also be recomendé.GREAT JOB ANABELLA.

    Reply
  39. Stacy says

    September 19, 2019 at 7:47 pm

    I was a customer on drive through I had a women named Kathleen she was so pleasant smiling and makes my day everytume i go there fast and with a smile always you should make her employees of the month die is great

    Reply
  40. Tony says

    September 19, 2019 at 7:52 pm

    I go through drive through Bradenton locating I think Kathleen is a wonderfully and lovely lady she serves my food with a smile and kindness she is a great employees and I want to thank her for her kindness

    Reply
  41. Rachel says

    September 28, 2019 at 6:05 pm

    I love McDonalds!

    Reply
  42. Mike says

    September 7, 2019 at 3:59 pm

    Pams service was awesome as usual

    Reply
  43. Jonathan A. Ortega says

    September 10, 2019 at 8:01 pm

    I just ust went to the McDonalds in Edgewood, New Mexico and got my usual great service. Thank you Stephen Otero and your staff. We always get the 5 star service at this McDonalds!!

    Reply
  44. Kurt says

    September 23, 2019 at 1:00 am

    Food was good

    Reply
  45. Christine Gorman says

    September 3, 2019 at 10:44 pm

    The workers at our McDonalds are friendly and helpful. Always a good word to say, and very rarely do they get the order wrong if any!!! Thank you for being so pleasant and friendly.

    Reply
  46. LACEY KINSEGER says

    September 6, 2019 at 1:29 am

    I COME TO DOTHAN ALA LOTS I COME TO WESTSIDE MCDS EVERYTIME,,, THERE ALWAY LADY IN RED SHIRT ALWAY LOOK AT DOOR SAY WELCOME TO MACDONLDS SHE WORK ON FF SHE WAS VERY SWEET WHEN SHE BROUGHT FOOD OUT TO US EVERY TIME SHE GREAT HOST AN PREP PERSON ALWAY HAS SMILY AN FREINDLEY,, SHE TOLS US TO COME BACK,, PLEASE GIVE HER PAT ON BACK SHE NEED BE MANGER SOMEDAY,,,, WE ASK HER /? HOW LONG SHE WORK HERE SHE SAID ALMOST 5 YEARS IT GREAT COMPANY TO WORK FOR,, ! PLEASE GIVE MRS LISA THANKS U, SHE VERY GREAT! U NEED MORE LIKE HER,

    Reply
  47. Sharon says

    September 28, 2019 at 4:34 am

    I want to mention an employee who I really like. Her name is Mary and she works the drive thru window at the McDonalds at 5155 W. 72nd Ave in Westminster, CO 80030. Store # 11866. She’s always upbeat, friendly and positive and I always enjoy seeing her. You should have more employees like her. Thank You : )

    Reply
  48. betty brooks says

    September 29, 2019 at 11:43 am

    GILDA She is AW ESOME
    Pleasant and Frindly

    Reply
  49. Rachelle says

    September 15, 2019 at 9:05 pm

    This is happening to also be an american favorite for those on the go or just to enjoy it! 😁

    Reply
  50. Shaun Murphy says

    September 21, 2019 at 3:09 pm

    We made a stop in Arcadia FL, driving from Sarasota to Ft Pierce on Monday September 17, 2019. Your employee Kyl waited on us and was just a breath of fresh air, He took our order and had a joke or two to share as well as bringing our order to the table. He has a great personality and was a pleasure to meet.

    Reply
  51. BEtty says

    September 2, 2019 at 7:24 pm

    Loving the dollar sodas!!!
    Mays Landing NJ McDonalds is the best; mustard on burgers, fastest show in town and always polite and friendly.

    Reply
  52. Craig Leon says

    September 21, 2019 at 1:25 am

    johnny at whitinsville, ma mcd’s was very helpful and friendly.

    Reply
  53. Miguel cadena says

    September 6, 2019 at 7:01 pm

    Well leap establishment excellent customer service they messed up my order a couple of time but we all make mistakes and they maid it right….

    Reply

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