McDonald’s Customer Satisfaction Survey, powered by Service Management Group, is meant to measure customers’ approval or disapproval with the company’s products and customer service. Available at mcdvoice.com, the survey will help McDonald’s find potential advocates and identify unhappy customers. Your feedback can have a powerful effect.
Firstly, it can help focus McDonald’s staff on the significance of meeting and surpassing customer expectations. Secondly, when the feedback is negative, it will warn the company of potential issues that can affect future profits. The end goal of the survey is to collect actionable customer feedback the company can use to improve overall customer experience.
About McDonald’s
McDonald’s is the largest chain of burger fast food restaurants in the world. Founded in 1940 as a barbecue restaurant, the chain now serves approximately 68 million customers every day in 119 countries. In addition, the company boasts 35,000 outlets worldwide. A McDonald’s outlet is run by either an affiliate, a franchise, or the company itself.
The corporation’s revenues come from sales in the company’s restaurants, fees paid by franchises, royalties, as well as rent. The chain mostly sells hamburgers, cheeseburgers, fries, chicken, milkshakes, soft drinks, breakfast items, and desserts. However, in response to changing tastes, McDonald’s expanded its menu to include smoothies, wraps, fruit, fish, and salads.
How to Enter McDonald’s Customer Satisfaction Survey
You Will Need:
- A mobile device or computer with internet access
- A valid receipt from McDonald’s with an invitation to take a survey.
- Ability to read and understand Spanish or English
Instructions:
- Enter McDonald’s Customer Satisfaction Survey site at mcdvoice.com.
- Choose your preferred language.
- To begin the survey, enter the following information from your McDonald’s receipt: store number, KS number, date of visit, time of visit, order, and amount spent, and indicate whether you are over the age of 13 years.
- Think about your most recent visit to McDonald’s and answer all survey questions based on your experience that day.
- When you finish the survey, you will receive a validation code that you can use to redeem the special offer printed on your receipt.
- Answer all questions candidly.
- Write the code you receive on your receipt and use it to redeem the offer. However, remember that the offer expires 30 days after receipt date, and is valid at participating McDonald’s. There is also a limit of one offer per person per visit. In addition, the offer may not be duplicated, sold, transferred, or transmitted electronically.
Related Links:
- McDonald’s Customer Satisfaction Survey Privacy Policy:
- McDonald’s Website:
- McDonald’s Canada Customer Satisfaction Survey
Ready to do the McDonald’s Customer Satisfaction Survey, click “Start the Survey” button below.
I met a lady that works at mc Donald she made my day I was so happy for what she did for me her name is la la she payed for my food she works arcadia fl. at the store 4418 thank you sweet lady you made my day.
Great service from Vectorial • store 20783 manager Vilma
The cashier at drive-thru was very helpful & very friendly
I would like to let McDonalds know that they have 2 workers who deserve a pat on the back. These two people work fast, smiling, and get the orders correctly. They say hello and make you feel like they are happy you stopped in. This is store # 25945 in the Linda Mar shopping center in Pacifica. The names of the workers are DAN AND LIVIA.
i love the workers their and especially this girl that is so nice to me her name is chesska becuse she is nice to every one
Ordered 2 lg white hot mochas and got home with 2 lg. Hot peppermint drinks. They were awful.
This server who works in pekin McDonalds she was very well mannered . And always has a smile on her face her name is Angelina.
Tehmiwa nice worker very friendly
Good fast service
Ruth, lobby person should be employee of the month. She keeps the lobby very clean also she helps the customers out. She is a very hard worker.
I luv McDonalds
Today Jacqueline served us. She was very pleasant and explained the Pick 2 menu. With our fries she gave exactly the right number of ketchup packets, no waste! She was so pleasant with the other customers I saw. A large thank you to Jacqueline for making our day!
Good place I love MacDonald
Pleasant atmosphere and friendly cashier. Food was hot and quick ly prepared.
Our visit to Mc’s 3140 South McClelland, Joplin, Mo.64804 was made very pleasant by a young lady that took our order and checked on us to see if we needed anything as she was cleaning tables as well… Date Feb. 23’16 store #29456. This employee who impressed us was Jonna Garren …
McDonalds store # 20846. Hampton Bays, NY
I do not know his name. He is there most mornings. He works very hard and is always pleasant. He makes my morning before going to work very pleasant
I was at store 26203 in Niceville FL today they have a new employee named Regina working the register, she is lika a ray of Sunshine always smiling and cheerful. I watch her make so many peoples day today telling them how pretty they looked. She made the counter glow with smiles from everyone today. She’s a keeper McDonald’s.
I was at McDonald’s on high st Danvers ma, my order was right and hot every body was very friendly but I want mention one person in particular the manager in turn was fantastic, definitely I’m back to this restaurant thank you for my order.
Brianne was very helpful
All the food was delicious and very hot I had the best service ever thank you McDonald’s for a very good food
Good service, very friendly and got the order fast.
Every morning I stop at the store 6713 and I love when Jacky works cuz she is nace and friendly She is the best
good food
Just wanna say that Nany at store 1760 was very delightful to be served by…..thanks McDonald’s!
i would like to thank ash for being so nice.at store #26483.thank you very much.
Briana was very friendly and helpful . Had great customer service
I go past 3 other McDonalds and drive out of my way to store 22092 and get the best service every time…..
Went to leave a survey, but not only could I not read the receipt,but it also doesn’t have the 26# they ask for sorry,Joy Thanks for the continued Good service at12552..but it’s all I can do!
I ❤️ Margaret Davis at store 4229 .
Friendly service and politeness and prompted. Can’t ask better than that
Love it
Best regards
Alex
Well, the food is can off good but need to have or Seaver double chicken
Visit pepperchase drive mcdonalds on Church Saturday night late great service . Manager with glasses in window
Worst services ever 5540 store 24671
My visit was quite good. I love your specials!
We go to store #11387 quite often about 5:30 pm, We find that is a good time when they are not busy, but It is really hard to find a table & chairs that are clean. The employees are having a nice visit instead of cleaning tables.
I was in mc Donald on 8/24 and a lady name Melissa gave me some wonderful service. The fish sandwich was fresh and tasty and served with a smile. Thanks mc Donald’s and Melissa.
I go to store 5582 every Saturday morning for breakfast for myself and my wife. The service is always fast, service personnel exceedingly polite and are well trained, even when I can tell the person is new. Billy
115 Ms. Dyeisha Gibson, made my visit very good 1701 NEW BOSTON RD. TEXARKANA, TEXAS 75501 903 793-3311. Ms. Gibson make the home made Biscuits at this location and, the Biscuits are very Good I eat them at least five (5) days a week every week just because she make them…
It’s amazing
Carla and Vanesa are such great workers and are really helpful at store 33719 in annandale mn……They are very pleasant and always havee a smile….hopefully someone from McDonalds will tell them how great they are as a team….
Mcdonald’s n douglas ga need to have more boy toys because they’re giving my grandson girl toys and he know the difference and when i told them they’re respond was that’s all we have, that problem need to be corrected. THANK YOU
My FAMILY & I visitesda McDonald
STORE in Washington Dc
THE COSTUMER Service At
That STORE was outstanding
A PERSON BY THE name of
ANABELLA I think she was THE
Manager if she’s NOT she should
Be .
THE way she made Us feelNOT JUST
Me BUT THE my wholeFAMILY was
JUST mind boggleling
Been inbusiness FOR a long time
I have learn that evreything rises and fríos
Be cause of leaders
Who ever trainedHer should also be recomendé.GREAT JOB ANABELLA.
I was a customer on drive through I had a women named Kathleen she was so pleasant smiling and makes my day everytume i go there fast and with a smile always you should make her employees of the month die is great
I go through drive through Bradenton locating I think Kathleen is a wonderfully and lovely lady she serves my food with a smile and kindness she is a great employees and I want to thank her for her kindness
I love McDonalds!
Pams service was awesome as usual
I just ust went to the McDonalds in Edgewood, New Mexico and got my usual great service. Thank you Stephen Otero and your staff. We always get the 5 star service at this McDonalds!!
Food was good
The workers at our McDonalds are friendly and helpful. Always a good word to say, and very rarely do they get the order wrong if any!!! Thank you for being so pleasant and friendly.
I COME TO DOTHAN ALA LOTS I COME TO WESTSIDE MCDS EVERYTIME,,, THERE ALWAY LADY IN RED SHIRT ALWAY LOOK AT DOOR SAY WELCOME TO MACDONLDS SHE WORK ON FF SHE WAS VERY SWEET WHEN SHE BROUGHT FOOD OUT TO US EVERY TIME SHE GREAT HOST AN PREP PERSON ALWAY HAS SMILY AN FREINDLEY,, SHE TOLS US TO COME BACK,, PLEASE GIVE HER PAT ON BACK SHE NEED BE MANGER SOMEDAY,,,, WE ASK HER /? HOW LONG SHE WORK HERE SHE SAID ALMOST 5 YEARS IT GREAT COMPANY TO WORK FOR,, ! PLEASE GIVE MRS LISA THANKS U, SHE VERY GREAT! U NEED MORE LIKE HER,
I want to mention an employee who I really like. Her name is Mary and she works the drive thru window at the McDonalds at 5155 W. 72nd Ave in Westminster, CO 80030. Store # 11866. She’s always upbeat, friendly and positive and I always enjoy seeing her. You should have more employees like her. Thank You : )
GILDA She is AW ESOME
Pleasant and Frindly
This is happening to also be an american favorite for those on the go or just to enjoy it! 😁
We made a stop in Arcadia FL, driving from Sarasota to Ft Pierce on Monday September 17, 2019. Your employee Kyl waited on us and was just a breath of fresh air, He took our order and had a joke or two to share as well as bringing our order to the table. He has a great personality and was a pleasure to meet.
Loving the dollar sodas!!!
Mays Landing NJ McDonalds is the best; mustard on burgers, fastest show in town and always polite and friendly.
johnny at whitinsville, ma mcd’s was very helpful and friendly.
Well leap establishment excellent customer service they messed up my order a couple of time but we all make mistakes and they maid it right….