Customer satisfaction can provide businesses with a competitive edge over their competitors, which can lead to an increase in growth and profitability. Businesses that deliver great customer experience often gain from moral and financial support from happy customers in times of crisis, good publicity that provides new market opportunities, and much more. According to most experts, the twin strategies of business success are customer satisfaction and employee satisfaction. Unfortunately, as businesses grow, so does their bureaucratic structure, which may further isolate them from their customers. In fact, it is common for some business owners and employees to ignore customer needs, especially when customers complain and criticize them.
By conducting the Books-A-Million Customer Satisfaction Survey, the company wants to overcome this problem. The company’s management and employees want to hear from their valued customers in order to improve their products and services. Smart business owners and marketers, therefore, must focus on their customers’ needs and expectations in addition to the internal world of their operations. Books-A-Million realizes that it depends on its customers to stay in business and thrive.
Many businesses, both large and small, have learnt this lesson the hard way. In the current business environment, the best competitive edge a business can maintain is through retaining its existing customers. Strategies for retaining customers tend to be cheaper than those of attracting new ones. This is especially important in a market with well-established competitors. With repeat purchases, the cost of conducting business with happy clients goes down. Take the Books-A-Million Customer Satisfaction Survey and get $5 of any purchase you make of $25 or more. You will also get 10 chances to win $1,000 in a daily prize draw and other weekly prizes worth $1,500.
About Books-A-Million
Founded in 1917, Books-A-Million, also called BAM, owns and operates a chain of bookstores in the United States. It is the second largest chain of its kind with more than 200 locations in the Midwest, South, and Northeast United States. Headquartered in Birmingham, Alabama, the company employs more than 5,500 employees. In addition to its flagship superstore division, it also operates other stores branded under the name Bookland.
How to Take the Books-A-Million Customer Satisfaction Survey
You will need:
- A mobile device or computer with Internet access.
- A survey invitation from a Books-A-Million store.
- A basic understanding of English.
Instructions:
- Visit tellbam.com.
- Enter the survey entry code.
- Answer all questions honestly.
- Fill out your contact information.
- Submit the survey.
Related Links:
- Books-A-Million Customer Satisfaction Survey Terms and Conditions: https://tellbam.com/websurvey/2/rules/97
- Books-A-Million Website: https://booksamillion.com/
Ready to do the Books-A-Million Customer Satisfaction Survey, click “Start the Survey” button below.
FAQ
Is books a million going out of business?
It closed several stores this year. It's a matter of time before either Books-A-Million or Barnes and Noble, the last two remaining giant bookstore chains, go out of business. The loss may not be as significant as it sounds.
Does books a million have used books?
Next week Books-A-Million is doing something unique for large box bookstores, they are going to buy your used books, CDs, DVDs, eReaders, iPods etc. You are limited to three totes/boxes per day, and this is only in participating stores.
Does books a million have a coffee shop?
Based in Birmingham, Alabama, the company currently operates more than 260 stores in 32 states and the District of Columbia. ... Some Books-A-Million stores also feature the Joe Muggs® Cafè – a full line coffee and espresso bar offering a wide selection of gourmet coffees, teas, desserts and brewing supplies.
Does Books A Million hire 16 year olds?
Books-A-Million Positions and Salary Information The company enforces a minimum hiring age of 16 for barista jobs, 18 for bookseller positions, and 21 for management careers.
Is books a million going out of business?
It closed several stores this year. It's a matter of time before either Books-A-Million or Barnes and Noble, the last two remaining giant bookstore chains, go out of business. The loss may not be as significant as it sounds.
How many books are in a million stores?
ABOUT BOOKS-A-MILLION Books-A-Million got its start in 1917 as a magazine stand in Florence, Alabama and now operates over 200 stores in 32 states as well as an online store at booksamillion.com.
Is there a Books A Million in California?
Books-A-Million has 73 mall stores across the United States, with 0 locations in California.
What does Books A Million sell?
Books-A-Million, Inc., also known as BAM!, owns and operates the second largest bookstore chain in the United States, operating 260 stores in 32 states. Stores range in size from 4,000 to 30,000 square feet and sell books, magazines, collectibles, toys, technology, and gifts.
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