Dunkin’ Donuts Guest Satisfaction Survey


Customer satisfaction surveys allow businesses to discover what customers like or dislike about their products or services, and what keeps them coming back. Understanding what customers are thinking and feeling is the secret to success. Surveys provide a way for customers to express their views without being interrupted. However, a customer satisfaction survey is useless if the company fails to follow through or take the feedback seriously. Beyond understanding what drives customer satisfaction and loyalty, companies also benefit from the ideas and wisdom of the masses. Such wisdom can give a business significant advantage over its competition.

Dunkin’ Donuts Guest Satisfaction Survey gauges customer approval of services received. Your feedback is important. By answering a few simple questions, you can help the company improve their quality of service. In addition, you will get a confirmation code, which you can use to take advantage of an offer on your next visit to your local Dunkin’ Donuts. To redeem, you simply need to write down the code on the space provided on your Dunkin’ Donuts receipt. However, you are not obliged to use the code to leave your feedback.

About Dunkin’ Donuts

Dunkin’ Donuts is the world’s leading donut, baked goods, and coffee chain, headquartered in Canton, Massachusetts. It serves more than 3 million customers each day and sells more than a dozen coffee beverages and 52 varieties of donuts, as well as a mouth-watering selection of baked goods, breakfast sandwiches, and bagels.

Founded in 1950 by Bill Rosenberg, Dunkin’ Donuts now operates more than 11,300 outlets worldwide. Of these, more than 8,000 restaurants are in the US plus the District of Columbia. The company licensed the first of its franchises in 1955.


How to Enter the Dunkin’ Donuts Guest Satisfaction Survey

You will need:

  • Access to your computer or mobile device
  • Internet access
  • Ability to read and write English or Spanish
  • A recent and valid receipt containing an invitation to participate in the survey


• Visit Telldunkin.com.
• Choose your preferred language.
• Enter the store number as it appears at the top of your Dunkin’ Donuts receipt and click start.
• Answer all survey questions honestly and thoroughly before moving to the next page.
• You will get a validation code at the end of the survey. Write the code in the specified area on your payment receipt and take it with you for your next purchase. However, you can simply close the browser window if you do not wish to redeem the offer.

Survey video produced by GuestSatisfactionSurveys Team and Dunkin' Donuts customers anonymous.

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Effective Survey's Hub should focus on assessing guest perceptions of how well the business delivers on critical dimensions and success factors, including staff responsiveness, service promptness, product quality, and understanding of customers’ problems. Similarly, Dunkin’ Donuts Guest Satisfaction Survey is designed to measure all these factors.


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  1. This a for my good friend AWA. Very pleasant & respectful young lady to see in the morning. She is at the Dunkin Donuts on Chapel Street in between Orange & State Street. It is always a pleasure to see AWA!!!! Keep up the great work!!!!

  2. I am pleased in the new holiday cups with joy on them . They are not offensive to Christmas. People are complaining about Starbucks cups. We Christians know what the true meaning of big of Christmas is and stands for without making criticism. Joy means to be joyful during this great season and have love follow it Towards others as Christ said to . So thank you and keep up good work in dunkin donuts. Merry Christmas .

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